The 2021 Road User Satisfaction Survey Report

Submitted by on Thu, 05/05/2022 - 16:38

The Uganda Road Fund conducts annual Road User Satisfaction Surveys. Through these surveys, road users provide feedback on the quality of road services in the country. The 2021 Road User Satisfaction Survey draws from sample size of 2797 respondents across seven categories of road users i.e. pedestrians, passengers, cyclists, motorcyclists, motorcar drivers, taxi/ bus drivers, and truck drivers on both paved and unpaved roads.

The Survey findings show a 10% reduction in road user satisfaction and road safety compared to 2019 survey arising from the increase in potholes, dust, narrow road widths, poor drainage and inadequate road maintenance.

At a regional level, the Western and Eastern roads recorded the highest road safety score while Northern recorded the lowest.

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